Job Customer Service Representative

Job Description

Can you:

Be the primary point of contact for our valued customers, providing exceptional service and support through various channels including phone, email, and in-person interactions.

• Respond promptly and professionally to customer inquiries, concerns, and requests
• Process orders, quotes, and returns accurately and efficiently
• Provide product information, recommendations, and pricing details to customers
• Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
• Maintain accurate customer records and update information in the company's database
• Identify and escalate complex issues to appropriate departments when necessary
• Generate sales leads and assist in upselling and cross-selling products
• Participate in ongoing training to stay updated on company products, services, and policies
• Contribute to a positive team environment by sharing knowledge and best practices
• Assist in maintaining a clean and organized workspace
• Perform other related duties as assigned

Additional duties may include:

• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Meet or exceed the Profit Centre’s gross profit and sales targets
• Expedite customer material with vendors when required
• Follow up with customers on quotes and outstanding orders
• Be an integral part of the team supporting all activities that occur at the Profit Center
• Perform other tasks as requested by the Profit Center Manager